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Bibliographic Data
Control Numberlbc00006479
Control Number IdentifierLBC
Date and Time of Latest Transaction20050708113347.0
General Information000112s2000 enk f 001 0 eng
International Standard Book Number0566081946 (hardback)
Dewey Decimal Classification NumberRef 658.812 H55 2000
Main Entry - Personal NameHill, Nigel, 1952-
Title StatementHandbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander
Edition Statement2nd ed
Physical Descriptionxiv, 290 p.
General NoteRev. ed. of: Handbook of customer satisfaction measurement. c1996
Subject Added Entry - Topical TermConsumer satisfaction -- Evaluation -- Handbooks, manuals, etc
 Marketing research -- Handbooks, manuals, etc
Added Entry - Personal NameAlexander, Jim.
 Hill, Nigel, 1952-, Handbook of customer satisfaction measurement.
Textual Physical Form DesignatorBook
LocationBGCL MR Baguio City, Benguet Ref 658.812 H55 2000 ph 658.812 H55 2000 CP6845 BGCL
  
     
 
Physical Location
National Library of the Philippines
Baguio City Library658.812 / H55
  
     
 
Digital Copy
Not Available
  
     
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