Record Details     « New Search       Brief Record Full Record MARC Record     Bibliographic Data Control Number UPD-00000336945 Date and Time of Latest Transaction 20090717010649.0 General Information 021011s2001 si eng International Standard Book Number 0071188614 Cataloging Source DSOLAIR Language Code eng Local Call Number HF 5415.5 S86 Main Entry - Personal Name Storbacks, Kaj Title Statement Customer relationship management : creating competitive advantage through win-win relationship strategies / Kaj Storbacks, Jarmo R. Lehtinen Physical Description x, 160 p Subject Added Entry - Topical Term Customer relations -- Management   Customer services -- Management   Competition Added Entry - Personal Name Lehtinen, Jarmo R. Collection Category FO Format Monograph Location UP DSOLAIR HF 5415.5 S86 IR002648 Regular Circulation IR-9903   UP DBUS HF 5415.5 S86 BA011168 Regular Circulation B-36053   UP DSOLAIR HF 5415.5 S86 IR002648 Regular Circulation IR-9903 Textual Physical Form Designator Book           Physical Location University of the Philippines Diliman: School of Labor and Industrial Relations HF 5415.5 / S86 Diliman: Virata School of Business HF 5415.5 / S86 Diliman: Virata School of Business HF 5415.5 S86           Digital Copy Not Available          Add to Book Cart  |   Download MARC