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MARC Record
Bibliographic Data
Control Number
UPD-00000140685
Date and Time of Latest Transaction
20090716214418.0
General Information
031027s2003 mau eng
Title Statement
Managing services : using technology to create value / Mark M. Davis, Janelle Heineke
Main Entry - Personal Name
Davis, Mark M.
Added Entry - Personal Name
Heineke, Janelle.
International Standard Book Number
0071194770
Cataloging Source
DBUS
Language Code
eng
Local Call Number
HD 9980.5 D38
Physical Description
443 p
Subject Added Entry - Topical Term
Service industries -- Technological innovations -- Management
Value analysis (Cost control)
Customer relations -- Management
Collection Category
FO
Format
Monograph
Location
UP DBUS HD 9980.5 D38 ba007369 Regular Circulation B-35853
Textual Physical Form Designator
Book
Physical Location
University of the Philippines
Diliman: Virata School of Business
HD 9980.5 D38
Digital Copy
Not Available
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