Record Details     « New Search       Brief Record Full Record MARC Record     Bibliographic Data Control Number UPD-00000171269 Date and Time of Latest Transaction 20090716221250.0 General Information 080209s1995 us 000 eng International Standard Book Number 0873893360 Cataloging Source DENG Language Code eng Local Call Number HD 62.15 K47 Main Entry - Personal Name Kessler, Sheila Title Statement Total quality service : a simplified approach to using the Baldrige Award criteria / Sheila Kessler Physical Description vii, 161 p. : ill. Subject Added Entry - Topical Term *Total quality management -- United States   Malcolm Baldrige National Quality Award Collection Category FO Format Paper Location UP DENG HD 62.15 K47 UDEGB0028693 Regular Circulation E-30218 Textual Physical Form Designator Book           Physical Location University of the Philippines Diliman: College of Engineering Library I HD 62.15 K47           Digital Copy Not Available          Add to Book Cart  |   Download MARC