Record Details     « New Search       Brief Record Full Record MARC Record     Bibliographic Data Control Number UPD-00066096016 Date and Time of Latest Transaction 20090717044145.0 International Standard Book Number 9781856046381 (alk. paper) Cataloging Source DLC Library of Congress Call Number Z711.45 .V576 2008 Title Statement Virtual reference service : from competencies to assessment / R. David Lankes ... [et al.] ; edited by Philip Nast Physical Description xv, 206 p. : ill. ; 23 cm Series Statement/Added Entry - Title Virtual reference desk series Formatted Contents Note Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump -- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet -- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson -- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith -- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios -- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford -- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper -- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina -- A comprehensive VR training program / Joann Wasik Subject Added Entry - Topical Term Electronic reference services (Libraries)   Reference services (Libraries) -- Information technology   Electronic reference services (Libraries) -- Study and teaching   Reference librarians -- Effect of technological innovations on   Electronic reference services (Libraries) -- United States -- Case studies Added Entry - Personal Name Lankes, R. David.   Nast, Philip. Location UP DSCI Z711.45 .V576 2008 UDSCB0049478 For Staff Use Only 2008 CS/LS-2008-31   UP DLS Z711.45 .V576 2008 For Staff Use Only LS-9912   UP DSCI Z711.45 .V576 2008 UDSCB0049478 For Staff Use Only 2008 CS/LS-2008-31 Textual Physical Form Designator Book           Physical Location University of the Philippines Diliman: College of Science Z711.45 / .V576 2008 Diliman: School of Library and Information Studies Z711.45 / .V576 2008           Digital Copy Not Available          Add to Book Cart  |   Download MARC