Record Details     « New Search       Brief Record Full Record MARC Record     Bibliographic Data Control Number UPD-00081498033 Date and Time of Latest Transaction 20090518112642.0 International Standard Book Number 9781595620163 Cataloging Source DENG Language Code eng Local Call Number HF 5415.5 F54 2007 Main Entry - Personal Name Fleming, John H. Title Statement Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund Physical Description 313 p. : ill Subject Added Entry - Topical Term Customer relations   Consumer satisfaction Added Entry - Personal Name Asplund, Jim. Textual Physical Form Designator Book Collection Category FO Location UP DENG HF 5415.5 F54 2007 UDEGB0049917 Regular Circulation E-35628 Format Monograph           Physical Location University of the Philippines Diliman: College of Engineering Library I HF 5415.5 F54 2007           Digital Copy Not Available          Add to Book Cart  |   Download MARC