Record Details     « New Search       Brief Record Full Record MARC Record     Bibliographic Data Control Number UPD-00000521051 Date and Time of Latest Transaction 20090717040638.0 General Information 021129s1997 loe eng Cataloging Source DML Language Code eng International Standard Book Number 1856042391 Main Entry - Personal Name Pantry, Sheila. Title Statement The complete guide to preparing and implementing service level agreements / Sheila Pantry, Peter Griffiths Physical Description 133 p. Subject Added Entry - Topical Term Service level agreements   Total quality management   Service industries -- Quality control   Service industries -- Cost control Added Entry - Personal Name Griffiths, Peter. Collection Category FO Format Monograph Location UP UPEPP Regular Circulation UPSF-9494 Textual Physical Form Designator Book           Physical Location University of the Philippines U.P. Extension Program in Pampanga           Digital Copy Not Available          Add to Book Cart  |   Download MARC