Search Results       Your search for [author]Rubin, Rhea Joyce. returned 1 record.           Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals. by Rubin, Rhea Joyce.; New York: Neal-Schuman Publishers, 2000. Subject: Public services (Libraries) -- United States; Customer services -- United States; Anger -- United States.          Add to Book Cart Relevance: 23.83%