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Your search for [author]Zeithaml, Valarie A. returned 6 records. |
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Delivering quality service : balancing customer perceptions and expectations.
by Zeithaml, Valarie A.; New York: Free Press, 1990.
Subject: Customer services; Service industries -- Quality control -- Mathematical models.
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Services marketing : integrating customer focus across the firm.
by Zeithaml, Valarie A.; Boston: McGraw-Hill/Irwin, 2003.
Subject: Services industries -- Marketing; Customer services; Marketing.
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Services marketing.
by Zeithaml, Valarie A.; New York: McGraw-Hill, 1996.
Subject: Service industries -- Marketing; Customer services; Marketing.
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Services marketing : integrating customer focus across the firm.
by Zeithaml, Valarie a.; Boston: McGraw-Hill, 2000.
Subject: Services industries -- Marketing; Customer services; Marketing.
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Services marketing : integrating customer focus across the firm.
by Zeithaml, Valarie A.; Boston: McGraw-Hill/Irwin, 2006.
Subject: Services industries -- Marketing; Customer services; Marketing.
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Services marketing : integrating customer focus across the firm.
by Zeithaml, Valarie A.; Boston: Irwin/McGraw-Hill, 2000.
Subject: Customer services; Marketing; Service industries -- Marketing.
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