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Your search for [subject]Service industries -- Quality control returned 17 records. |
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The complete guide to preparing and implementing service level agreements.
by Pantry, Sheila.; London: Library Association Pub., 1997.
Subject: Service level agreements; Total quality management; Service industries -- Quality control; Service industries -- Cost control.
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Design for six sigma for service.
by Yang, Kai; New York: McGraw-Hill, 2005.
Subject: Service industries -- Management; Six sigma (Quality control standard); Service industries -- Quality control -- Statistical methods; Quality control -- Statistical methods.
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Principles of quality costs : principles, implementation and use.
by Campanella, Jack,; Milwaukee, Wis.: ASQ Quality Press, 1999.
Subject: Quality control -- Costs; Service industries -- Quality control; Manufactures -- Quality control.
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Managing service quality.
London: Paul Chapman Pub..
Subject: Customer services -- Management; Customer services -- Quality control; Service industries -- Management; Service industries -- Quality control; Total quality management; Educational Administration.
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Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions.
by George, Michael L., 1947-; New York: McGraw-Hill, 2003.
Subject: Six sigma (Quality control standard); Service industries -- Quality control -- Statistical methods; Quality control -- Statistical methods.
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Quality of service : making it really work.
by Edvardsson, Bo, 1952-; London: McGraw-Hill Book Co., 1994.
Subject: Customer services -- Management; Service industries -- Management; Service industries -- Quality control; Total quality management.
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Quality of service : making it really work.
by Edvardsson, Bo.; London: McGraw, 1994.
Subject: Customer services -- Management; Total quality management; Service industries -- Quality control; Service industries-Management.
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The service trainer handbook : managing service businesses in the 1990's.
by Denton, D. Keith; New York: McGraw-Hill, 1992.
Subject: Service industries -- Quality control; Consumer satisfaction; Customer service.
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Guide to TQM in service industries.
Tokyo: Asian Productivity Organization, 1996.
Subject: Service industries -- Management; Service industries -- Quality control; Total quality management.
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Applications of quality control in the service industries: Quality and reliability.
New York: Marcel Dekker, 1985.
Subject: Service industries - Quality control.
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